Last-minute cancellations and no-shows have a significant impact on our ability to serve our clients. Preparation for your treatment begins well before you enter our studio. Our therapist limits the number of clients they see every day to ensure the highest level of quality in our services. They depend on clients showing up for their scheduled appointment times.

We require 24 hours advance notice for cancellations. (NO EXCEPTIONS)

For us to reserve a place in our schedule for you, we require that you agree to our cancellation policy, as follows:

• Clients must provide at least 24 hours’ notice to cancel or change/to reschedule an appointment. For example: if your appointment is at 6 pm Saturday, you have until 6 pm sharp on Friday to cancel or reschedule.
• In the event of a last-minute cancellation or no show, the client is responsible for (100%) cost of the scheduled treatment. No exceptions.
• If this happens, please know it is not intended to penalize you — this is part of the agreement you are making with our business to help us protect our ability to serve you and all our clients.
• Unexpected events like family member illness, work emergencies and travel delays are not exempt from our cancellation policy.
• Our appointment confirmation and reminder emails and texts are a courtesy. Not receiving these communications does not make a last-minute cancellation or no-show exempt from our policy. We encourage our clients to set they own reminders!.
• If the client is more than 15 minutes late to an appointment without notice, the session is considered canceled (NO SHOW) and the client is responsible for the total cost of the scheduled service.
• To schedule an appointment, clients must provide the credit card information to be kept securely on file. If our cancellation policy is not honored, the card on file will be charged accordingly. (100% of scheduled service).

We cannot offer a refund on any used or unused services, service packages or gift cards.